Queue Management System

Our Appointment Management System offers an effective, convenient queue management solution to schedule appointments and manage lines for a superior customer experience, lower costs, reduced walkaways, and access to key data. Developed for organizations committed to obtain the best results in terms of efficiency, customer experience and service quality.

MAIN BENEFITS

Benefits for the visitors

  • No unnecessary queueing or waiting around
  • Online appointment booking
  • Intuitive, user-friendly app
  • Interactive touch screen kiosks
  • Optional push notifications
  • Provides personalized customer experience

Benefits for the organization

  • Steady flow of traffic
  • Eliminate Long Lines and Reduce Walkaways
  • Boost Staff Productivity and Operational Efficiencies
  • Reduce Customer Complaints
  • No repeat appointments or cancellations due to lack of information or the wrong documentation Enhance Communication and Customer Engagement
  • Builds a customer centric organization
  • Measures the branch service level from any location
  • Optimized resources
  • Instant notifications and access to data
  • Business intelligence leads to better service
  • Gain Invaluable Insights with Reports
  • Scalable to any number of branches, departments, services and agents.
  • All configuration settings are parameter based, require no programming, and done remotely from server affecting all branches immediately.

Organize the customer flow

Real time monitoring staff and branch performance

Increases service productivity

Manage access from a centralized location

SYSTEM ARCHITECTURE IN A SERVICE AREA

Ticket Dispenser Kiosk

  • Integration with third party applications and database (Optional)
  • Resistant Powder Coated Steel Enclosure
  • Easy and centralized ticket configuration and screen template design
  • Content Scheduling
  • Wi-Fi (Optional)

Queue Mobile App

Choose the branch with less waiting time and take a ticket on the go

  • More opportunities to create cross-channel experiences
  • Integration with the existing tools and platforms like Mobile Banking
  • Personalized and targeted messages for users
  • Better use of resources and physical space assigned to waiting areas
  • Timely configurable notifications

Calling Application

  • User Interactive Layout
  • Multiple methods of calling
  • Customer information display
  • Transactions record
  • Transfer of user, customer or counter
  • Next, Repeat, Random Call, Local Wait, No Show,Auto-Next
  • Sub-Categories Selection
  • User, Category and Counter Transfer

Queue Management Solution Hardware

  • Ticket Dispenser Kiosk
  • Ticket Dispenser TDU Lite
  • Ticket Dispenser Desktop
  • Status of The Queue LED Matrix Lines
  • Status of The Queue LED Matrix Display
  • Queue Informational Display LCD
  • Digital Signage Suite
  • Counter Display Unit