HORNET TECHNOLOGIES offers innovative and cost-effective IT infrastructure Solutions to manage the entire activities of a company using the latest technology and products. We do consultancy services and implantation of hardware, Software, network resources and services required for the existence, operation and management of an enterprise IT environment. It allows an organization to deliver IT infrastructure solutions and services to its employees, partners and/or customers and is usually internal to an organization and deployed within owned facilities. IT infrastructure consists of all components that somehow play a role in overall IT and IT-enabled operations. It can be used for internal business operations or developing customer IT infrastructure or business solutions. As software applications and working methods become more innovative, demands on your underlying IT infrastructure increase. Employees want to utilise video conferencing and fast, remote access to the network without having their user experience impacted. Thankfully, we provide a large range of IT infrastructure services that you can choose from to enhance your system speed and remote access. The tricky part is choosing the right configuration for your business.
SYSTEM ADMINISTRATION
System administration is managing one or more hardware and software systems to ensure that computer systems and all related services are working well. This task is performed by a system administrator or IT experts who monitor system health, allocates system resources like disk space, performs backups, provides user access, manages user accounts and monitors system security etc. HORNET TECHNOLOGIES System Administration services provide installation, management, and support for servers running the Linux and Windows operating systems. The services also include system and software installation, configuration, management, patching, backups and recovery planning, troubleshooting and responding to incidents. Our team of experts is skilled in networking design, maintenance, support, and diagnostics, system administration, configuration, and troubleshooting, monitoring system resources and optimizing for efficiency. We also assist in developing security policies, including firewall and virus protection as required. From security patch management to end-user remote control, we keep systems running smoothly so that you can focus on your core business.
NETWORK MANAGEMENT
Network management is the process of controlling and managing computer networks. Services provided incorporate fault analysis, performance management, provisioning of networks and maintaining the quality of service. Software that empowers network administrators to perform their capabilities is called network management software. HORNET TECHNOLOGIES Network Management Services provide complete support for the management and support processes for Local Area Networks (LAN) and Wide Area Networks (WAN) either on-site or remotely. We manage and monitor our own networks and the networks of others helping them run properly, and smoothly and keeps your network operating at optimal performance. Our team of network management experts can assess your network management strategy and devise a course of action. Whether you outsource to us or update internal systems, we will enable you to maximize your network visibility and performance, reduce costs and use the latest mobility and cloud solutions. It also provides scalable and consistent IT solutions extending them along with the changing business.
IT HELPDESK
The helpdesk serves as the primary place for reporting client complaints, concerns, and queries. Corporations usually provide helpdesk support to their customers through various channels such as toll-free numbers, websites, instant messaging, or email. There are also in-house helpdesks designed to provide help to representatives. An ideal helpdesk promotes customer satisfaction, if it is actively responsive, reliably serves the clients, and goes the extra mile in service delivery of specialized support by providing exceptional service to their clients and other employees. HORNET TECHNOLOGIES helpdesk is backed up by a team of specialists offering worldwide support across email, phone, and chat – helping you solve issues spontaneously, guaranteeing profitability and increased customer satisfaction. We bring you a fine combination of experience, technical and domain knowledge to ensure better results all the way. Our technical helpdesk solutions offer customized 24/7 support to reach out to the customers’ requirements.
